Dynamics 365 for Customer Service - Readiness - 1day
Item No. 012
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DURATION 1day - Readiness session AUDIENCE ERP-Consultants, Application Consultants, Sales people PREREQUISITES No prerequisites OBJECTIVES Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art too
PERSON(S)
Description
DURATION
1day - Readiness session
AUDIENCE
ERP-Consultants, Application Consultants, Sales people
PREREQUISITES
No prerequisites
OBJECTIVES
Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art toolset voor case management and customer centricity.
METHODS
Online training with a blend of hands-on exercises
DESCRIPTION
Starting from customer service processes and a role based approach, you get a good insight during this 1-day Readiness session in what Dynamics 365 for Customer Service can do for your organization. You also get an insight in how chatbots can provide added value.
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
CONTENTS
Following topics in the Customer Service Process will be explained through a mix of theory and exercises:
APQC Customer Service Process Overview
1day - Readiness session
AUDIENCE
ERP-Consultants, Application Consultants, Sales people
PREREQUISITES
No prerequisites
OBJECTIVES
Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art toolset voor case management and customer centricity.
METHODS
Online training with a blend of hands-on exercises
DESCRIPTION
Starting from customer service processes and a role based approach, you get a good insight during this 1-day Readiness session in what Dynamics 365 for Customer Service can do for your organization. You also get an insight in how chatbots can provide added value.
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
CONTENTS
Following topics in the Customer Service Process will be explained through a mix of theory and exercises:
APQC Customer Service Process Overview
- Case identification (with Outlook O365 integration)
- Case research
- Case resolution
- Case Reporting
- Service Calendars
- Queues
Specifications
- Description
- D365 CUSTOMER SERVICES & CHATBOTS (1d)
- Item Category Code
- MICROSOFT TRAININGS
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Dynamics 365 for Customer Service - Readiness - 1day
Item No. 012
DURATION 1day - Readiness session AUDIENCE ERP-Consultants, Application Consultants, Sales people PREREQUISITES No prerequisites OBJECTIVES Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art too
PERSON(S)
Description
DURATION
1day - Readiness session
AUDIENCE
ERP-Consultants, Application Consultants, Sales people
PREREQUISITES
No prerequisites
OBJECTIVES
Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art toolset voor case management and customer centricity.
METHODS
Online training with a blend of hands-on exercises
DESCRIPTION
Starting from customer service processes and a role based approach, you get a good insight during this 1-day Readiness session in what Dynamics 365 for Customer Service can do for your organization. You also get an insight in how chatbots can provide added value.
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
CONTENTS
Following topics in the Customer Service Process will be explained through a mix of theory and exercises:
APQC Customer Service Process Overview
1day - Readiness session
AUDIENCE
ERP-Consultants, Application Consultants, Sales people
PREREQUISITES
No prerequisites
OBJECTIVES
Objective of this course is to give you good insights about the out-of-the box feature sets of Dynamics 365 for Customer Service. This as a state-of-the-art toolset voor case management and customer centricity.
METHODS
Online training with a blend of hands-on exercises
DESCRIPTION
Starting from customer service processes and a role based approach, you get a good insight during this 1-day Readiness session in what Dynamics 365 for Customer Service can do for your organization. You also get an insight in how chatbots can provide added value.
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
CONTENTS
Following topics in the Customer Service Process will be explained through a mix of theory and exercises:
APQC Customer Service Process Overview
- Case identification (with Outlook O365 integration)
- Case research
- Case resolution
- Case Reporting
- Service Calendars
- Queues
Specifications
- Description
- D365 CUSTOMER SERVICES & CHATBOTS (1d)
- Item Category Code
- MICROSOFT TRAININGS